Frequently Asked Questions

How do I receive up to date information on your new work and offers?

We ONLY send out special offers and news of what's new to people who have registered. Make sure you do this when you see our registration message when you first come onto my site. Alternatively, email me HERE to get onto the list!

What is your shipping Policy?

I will send your order to you securely and safely packaged. This will be sent out either by post for smaller products or by courier for larger ones. These will be despatched from our studio within 10 business days. We normally produce work very quickly and can despatch urgent request faster if asked nicely!

What is your Policy on Returns/Exchanges/Refunds? 

Returns
If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.

Return Policy
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement. Shipping charges will not be refunded.

How To Return your product: 

Choose from two ways to return:

1. Damaged Returns If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:

    1.    Take a digital photo of your damaged product and the shipping container it arrived in (only if the                   package is also damaged).
    2.    Attach your photos to an email and send them to ROY HERE  Please include your order number,                   shipping ID or item number, a brief description of the reason for the return.

    3.    You will receive an email within 24-48 hours confirming that your photo return is being processed.
    4.    If your photo return is agreed and confirmed, you do not need to mail back your product. We will                   process the replacement based on your photos.
    5.   Please note: If the damage or quality issue is not apparent in the photo, you may be required to                    return the item at your expense before the return can be processed.

2. Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
    1.    email ROY HERE to obtain the return instructions for your order. 
    2.    Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method. Returns Address:

Roy Fraser

Fraser Portraits Ltd

206 Lower Blandford Road

Broadstone

Dorset. BH18 8DP

England, UK

Email:   royfraser@btconnect.com

UK:       01202 692433 ( Ask for Matthew)   (Monday - Friday 9am - 4.30 pm)

INT:       1 44 1202 692433   (Monday - Friday 9am - 4.30 pm)

How can I keep up with your new work?

The best and simplest way is to register when you first come onto the site with your email address. We will then add you to our register ensuring that you receive all notifications of offers and new work. Alternatively, email me here to register EMAIL ROY